Return Information

 We try to make it easy, keeping your pet happy is our goal.

We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. Due to the nature of the product, we cannot accept returns once the product has been opened unless the operation of the pen is defective. All claims for damaged product must be made with 72 hours.

Please contact us at and provide detailed information for any product damaged during shipping within that time to arrange for a refund or exchange. We do not refund original or additional shipping fees when returning defect-free items.

If you have any questions regarding these policies, please contact The Green Pet Shop at 1-847-480-1616 or by clicking here.